C&M Custom Tackle guarantees your satisfaction on every item we stock. If you are not
satisfied with an item, please call us within seven days of receipt to receive a return goods
authorization number (RGA) and return your products to us in their original condition and a full
refund will be issued under the conditions of returns below.
C&M Custom Tackle will accept returns of merchandise within 30 days of receipt of goods.
Return authorization (RGA) must be obtained by phone by email within 7 days of receipt of
your order . Please have your invoice number available. C&M Custom Tackle will provide you
with a Returned Goods Authorization number (RGA) as well as shipping instructions to return
the merchandise to us following the conditions listed below.
If a package was damaged in shipping, please refuse the shipment if you can or have the carrier note
the damage on the delivery (signature) document. Save all of the original packaging material and
merchandise for the carrier to inspect and contact us. We will contact the carrier for inspection and
replace any damaged items pending carrier approval.
Customers will be notified of any out of stocks or shortages effective. Customers may either cancel back ordered
items from the order, or have the order held until it is complete. We will do our best to provide you with an ETA on
back ordered parts at this time.
APO/FPO and INTERNATIONAL ORDERS
International shipments and shipments to military APO/FPO, We will do our best to discount Military orders. After
all, it is because of you that I have the freedom that I do and we here, couldn't be more appreciative.
International customers who do not inquire about shipping before placing orders and then decide they do not like
the shipping price will be refunded their money less a 15% cancellation fee. Our time must be worth something and
the time taken to pull pack and invoice a customer when it is clearly stated how international shipping is calculated
here on our shipping page. We cannot be held responsible for customers who choose not to read.
Most of the Manufacturers deal directly with the builder or end user for warranty issues.
With every sale, you get a receipt. SAVE IT!! This may be necessary when contacting
the Mfg to state who you bought it from and when. You may contact us for that
information but you will ultimately need to contact the Mfg for their process of warranty.
Please remember to take pictures as well, as, they may ask for them.
For Phenix Rods, Here is a Link to their Warranty Process
For Pacific Bay (then click Product Warrant for pdf file)
For Point Blank Warranty: <-- Click
Info at bottom of page